WorldHost Fundamentals
WorldHost Fundamentals is a one-day course teaching front-line employees the skills and techniques needed for world-class service professionalism.
OBJECTIVES:
- Understand the importance of excellent customer service
- Learn how to communicate more effectively and efficiently with customers
- Leand how to demonstrate attentiveness to customer needs
- Understand the social and economic contribution of a healthy tourism industry
COST: $85 + HST, includes workbook
LOCATION: Community Futures board room, 135 Third St. in Duncan
REGISTER: Phone us at 250-746-1004 or info
cfcowichan [dot] ca (subject: WorldHost%20Fundamentals) (email us).
Lunch is not provided.
Date:
Thursday, July 12, 2012 - 9:00am to 4:00pm
